Three top quality tips, Hymo newsletter #3-2020 Web version
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Three top tips that cut quality issues by 81% in a year
“It’s not the mistake that matters so much, but how you deal with it,” says Patrik Johansson, who is responsible for claim handling at VPG. Patrik applied his three top tips for improving quality when he implemented VPG’s claim control system. The number of claims fell by 81% in just a year.

Patrik’s top three tips
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640x640transp Digitalizing our business brings you savings and efficiencies
640x640transp Big data is the key to better customer service and higher product quality. But as My Hoffman, Customer Support Manager, says, “We can only help our customers, when we have full control over the data.” That control comes from the new ERP system, which went live in December.
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